Pubble for Retail
Easy to Ask. Easy to Answer.
Next Generation Omni-channel customer support
Pubble's next generation customer support platform enables retailers to deliver a superior customer support experience across all touch points, while reducing the total cost of customer support management
Top 4 customer support challenges
Mobile customer support
All of these impact your business's profitability,
conversion and customer satisfaction
Top Benefits for Retailers
No matter how your customer decides to interact with you â€“ online, mobile or in-store, Pubble allows them to do it quickly and efficiently. Also, our extremely easy to use and intelligent platform allows you to get the answer back to them instantly. Capturing your customers' attention when they ask a question (a critical point in the sales cycle) leads to increased conversions. (Please note: this benefit only applies to those retailers that want increased conversions!! â˜º)
Product Level Dynamic FAQ's
Pubble has been architected from the bottom up to allow questions at the product page level. Therefore, let's say that a customer is looking to buy a TV and they are on the page looking at the product, Pubble allows them to ask a question on that page, directly relating to that product. This allows, you, as a retailer to provide laser focused answers back to your customer. This leads to a great customer service experience. However, if great customer service doesn't float your boat, there are more benefits. Please read on!
Multiple device integration
Desgined for the retailers that are more pro-active in answering customer questions. With our mobile apps, you can answer questions without you having to be at your desk. A customer is interested in buying a Â£ 5,000 bicycle from your site on a Saturday evening at 10pm. Don't miss the chance to answer their question. Have the question delivered to your mobile device and answer right there and then!! Go ahead, close the sale!! It's exactly what we want you to do.
Hive mind of knowledge
With our team communication and knowledge base platform, you have the ability to build a â€œhive mindâ€ of answers to your customers' questions. For example, a customer walks into your store in Glasgow but the product expert is based in London. No problem!! Contact them directly from the Pubble app. The answer populates the knowledge base, thereby maximising your employees combined knowledge. How powerful is that? The answer forming in your mind is â€œExtremely powerful!â€ (Yes, we can read minds in Pubble but that's not included as part of the solution. Sorry!)
Out-of-office support and repetitive questions
Does your customer support staff spend time answering the same questions or types of questions over and over again? Of course they do! It's a very common problem. Customer support staff answering repetitive questions is a costly business. Here's where our automated helper, Pubblebot, comes in to save the day! By building a knowledge base of answers to FAQ's, Pubblebot can prompt answers back to your customer. This leads to faster response times for your customer, increased engagement with your customer, again giving better customer support - all leading to increased conversions for your business. Not to mention that fact that this allows for out-of-office customer support also. There are lots of benefits in this one. Please read through them again, this time more slowly! ;-)
Our competitors struggle when it comes to providing customer support on mobile. Not so with Pubble! We design for mobile first which means Pubble works just as well on mobile as on desktop. This means your customers will have a great user experience when interacting with your customer support team from a mobile device. It's a seamless experience whatever device your customer decides to use.