Answering the same questions over and over again is not good use of anyone's time. By creating a knowledge base of FAQ's the Pubblebot can answer the repetitive questions for you. Freeing you up to answer the questions that really need your attention.
How does Pubble help my business?
Pubble brings real-time messaging to your website. This means that you can "live chat" with customers or reply when you are available. Pubble takes care of notifying your customers by push notification, email or SMS.
The Pubblebot delivers instant answers to repetitive questions. Pubble’s mobile apps enable you to reply to questions on the go or assign to your colleagues.
Learn more on: Pubble's Customer Support Features
How does Pubble benefit me?
Eliminate Repetitive Questions
Delight customers with Instant Answers
Let's face it. The same questions come up all the time. Where can I buy x? Is it compatible with y? So how about as the questions come in, you create an FAQ for each product? A perfectly worded question and the perfect answer. And the Pubblebot takes care of the rest.
Faster Customer Response Times
Ever have to send multiple emails to get that reply that you really need? Slows you down right? Fast customer service is not just about being online 24/7. Its about getting input from the relevant expert as quickly as possible. Pubble's team messaging helps bring in the people that really matter to every conversation.
Online and Instore in perfect harmony
How about making all of the organisation's expertise available whether your customer is online or instore? Pubble connects your sales assistants to the knowledge base for every product. And if they have a question that's not covered in the FAQ's, Pubble makes it really easy to send a question to the relevant product expert.
Untether yourself from your Desk
Pubble's native Android app (iOS coming soon) means that you are always connected whether you are in the office or on the road. Answer questions during your morning commute, assign questions to experts or get input from your colleagues. Wherever you are, Pubble helps you to delight your customers
Pubble is Happy Customers
Imagine everything you need to deliver amazing customer support no matter wherever you are, all in one app. That's Pubble.