For a while now, we've been fascinated with how people communicate on websites and how the experience could be improved.
Ever wondered why people are still using the same tools (email, contact forms) that they used 20 years ago? Or why existing tools (live chat, helpdesks) make it hard to bring the right people into the conversation at the right time?Or ever thought wouldn't it be cool if messaging a business via their website was as easy as it is to send a WhatsApp or iMessage?
We did and the more we dug into the issue we realised that awesome customer support is not just about what happens on the site. Just as important is what happens in the background to deliver the perfect response to the customer. This is why we are working on Pubble.
Pubble is evolving the way that people communicate through websites. By seamlessly connecting visitors to experts through our apps, we make expertise more accessible, opening up more possibilities for businesses to delight their customers.
'Pobal' (Gaelic Irish)
noun, m, (genitive pobail, pural pobail)
1. community, centre, people.